Returns & Exchanges
Every HAMYFLORE bouquet is made by hand from fresh flowers and delivered right after you order. Please review our policy below.
Perishable goods
As fresh flowers are perishable, we cannot accept returns or refunds for change of mind. After delivery, please keep them in a cool place; we are happy to guide you on care via Zalo.
Damaged or wrong items
If the flowers arrive damaged or wilted, or a wrong item was delivered, please contact us on Zalo with photos within 24 hours of delivery. Once confirmed, we will re-deliver free of charge or issue a full refund.
Order cancellation
A full cancellation is possible before we begin arranging (after your order is confirmed and paid, but before work starts). Once arranging has begun, changes may not be possible — please message us on Zalo first.
Contact
For any order, return, or exchange enquiry, contact us on Zalo 0942 971 233 and we will assist you promptly.
Last updated: 2026-07-05